return policy

General Return Policy

At BMbridal.com we take great pride in our handcrafted products and strive to ensure the highest quality for each and every item. Due to the nature of our production process, we regret to inform our customers that we do not support the practice of "buy many, keep one"
We ask our customers to carefully consider their purchases and only order the items they really want to keep. We have strict quality control measures in place to ensure that all products meet our high standards before being shipped to our customers. In the event that a product does not meet our quality standards, we are happy to offer a replacement or refund

1. Please contact our customer service within 30 days of receiving your items to initiate the return process.

Please note that we only accept products in their original condition and cannot process products returned without our knowledge. If you wish to return part or all of your order, you must contact Customer Service at Contact Us and request a "Product Return Form" which must be included in your package.

2. Color Defect: If the color of the item received does not match the one ordered, you are entitled to a full refund.

3. This return policy does not apply to our commercial resellers. Please contact us for further instructions

order cancellation
We understand that ordering a dress for your special occasion is a very important undertaking and our cancellation policy has been written with this in mind. However, it is important to note that our dresses are made to order and once the tailoring process has begun, the materials cannot be reused. Please note that after you have placed your order, you still have time to change your mind. Please see our cancellation policy below for details.
Please note : All returns should be sent to us first
cancellation policy
We know that it is very important for you to order a dress for your special occasion and that is why we have a cancellation policy. However, it is IMPORTANT to note that our dresses and some accessories are made to order and everything started from scratch (including the standard size). And the materials may not be used anymore when the creation process began. The good news is that after you place your order, there is still time for you to change your mind.
Please see our cancellation and return policy below for details:
Cancellation of all orders of the dress within 12 hours will entitle you to a full refund.
Cancellation of all orders of the dress within 24 hours will entitle you to a partial refund of 70%.
All dress orders cannot be cancelled or changed after 24 hours.

 

replacement or refund

Your satisfaction is of the utmost importance to us. Upon the arrival of your package, it is recommended that you inspect the dress to ensure it meets your order specifications. Please try on your dress as soon as possible without altering, washing, or removing the tag. Please note that you must contact us to initiate the return process.

When returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with tags intact and attached. You are responsible for all return shipping costs.

 

Defective, damaged or incorrectly shipped items

You are entitled to a full refund if your items were defective, damaged, or incorrectly shipped. If you believe your items were damaged during delivery, you must request "Proof of Damage" documentation from your carrier, which should accompany your return shipment.

size or fit issues

Because all of our dresses are hand sewn and made to measure, the finished dress may vary from the stated measurements by approximately 1" in either direction. To ensure your dress fits you perfectly, our tailors have reserved extra fabric in the seams to allow for minor modifications.

 

size deviation
Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences. The color display will be based on Apple devices.

Due to the manufacturing process of the material, the color of each batch of material varies slightly.

We insist on continuous improvement of the manufacturing process to minimize color differences.

If your dress size differs by more than one inch from the specifications of your order, you should visit a local tailor to make adjustments. In this case, we offer a limited refund for alterations. If you choose this option, please remember to request a receipt from your tailor. The copy of the receipt must be presented to request a refund.

Item is the size ordered but does not fit

Please understand that items that do not fit properly but meet the specifications you ordered cannot be returned or exchanged. You have the option to seek out a local tailoring service at your own expense. Please note that if your order specifications differ greatly from the final size request, resizing may not be possible.

 

color deviation

Your computer screen settings may alter the color of the images shown on the website. Slight variations in color may not mean that the dress was defective or incorrectly shipped. However, if you are certain that you received the item in a wrong color, please contact customer service to see if a return or refund is possible

Items that cannot be returned or exchanged

1. No returns or exchanges for personalized items.

2. No return or exchange for perishable goods, earrings (including jewelry sets containing earrings) and personal care items (including lingerie, etc.) due to hygiene reasons.

3.As all items (including standard size) are made to order, we cannot afford to accept "buy one, buy many" purchases. Our customer service team may cancel an order believed to have been placed with this intention.

 

return process
1. Submit a return request to Contact Customer Service within 30 days of receiving your order. Please include an explanation and photos of the reason for your return.

We reserve the right not to accept returns without prior approval from our customer service department.

2. Once our customer service department approves your request, we will provide you with a return address as well as a product return form that must be filled out and included with your return. Please send the items through your local post office within 3-5 business days after receiving the return form. Please keep the tracking number safe.

3. All returned items will be subject to inspection. We will process the refund if we confirm that the product has the problems you mentioned. After the refund is processed by us, it usually takes 10-15 business days for the amount to be credited to your account, depending on your bank or payment service. Your bank or payment service may charge a small transaction fee.

4. The original shipping fee and return shipping fee will not be refunded.

5.You must pay postage for all returns yourself!

Please note: We reserve the right not to process refunds if returned in unacceptable condition.

How to Take Measurements

1. How to measure chest circumference:

• Not to be confused with your bra size!
• Wear a bra without padding (your dress has a sewn-in bra)
• Let your arms hang loosely down
• Measure around the fullest part of your chest

2. How to measure waist circumference

• Find the natural waistline
• This is the narrowest part of the waist
• Usually about 1 inch (ca.2.5cm) above the belly button
• Hold the tape measure comfortably loose so that you have enough room to breathe.

3. How to measure hip circumference

• Find the widest point of your hats
• Usually about 7 inches (approx. 18cm) below the natural waistline
• The tape measure should lightly touch the hip bones

4. How do you measure (from crown to floor with shoes)

• Stand straight with your feet together
• Please stand barefoot when measuring
• Measure the straight distance from the collarbone to the floor.

5. How to take from throat to floor

• Stand straight with your feet together
• Please stand barefoot when measuring your legs
• Start from the cavity between the collarbone

Please note:

To accommodate high heel shoes, an additional 5cm will be added for made-to-measure dresses, floor length dresses and dresses with trains.

standard size

Standard Size
US Size		US2						US4						US6						US8						US10						US12						US14						US16						US14W						US16W						US18W						US20W						US22W						US24W						US26W
EU Size		EU32						EU34						EU36						EU38						EU40						EU42						EU44						EU46						EU46						EU48						EU50						EU52						EU54						EU56						EU58
UK Size		UK6						UK8						UK10						UK12						UK14						UK16						UK18						UK20						UK20						UK22						UK24						UK26						UK28						UK30						UK32
		cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch			cm			inch
chest circumference		83			32.5			84			33			88			34.5			90			35.5			93			36.5			97			38			100			39.5			104			41			104			41			109			43			114			45			119			47			124			49			130			51			135			53
waist circumference		65			25.5			68			26.5			70			27.5			72			28.5			75			29.5			79			31			83			32.5			86			34			86			34			92			36.25			98			38.5			104			40.75			109			43			115			45.25			121			47.5
hip circumference		91			35.75			92			36.75			96			37.75			98			38.75			101			39.75			105			41.25			109			42.75			112			44.25			110			43.5			116			45.5			121			47.5			126			49.5			131			51.5			136			53.5			141			55.5
From Cave to Ground		147			58			147			58			150			59			150			59			152			60			152			60			155			61			155			61			155			61			155			61			155			61			155			61			155			61			155			61			155			61
From Crown To Floor		160			63			160			65			165			65			165			65			170			67			170			67			175			69			175			69			175			69			175			69			175			69			175			69			175			69			175			69			175			69