Frequently asked questions

FAQ BMbridal.de

Q: Are you a legal website?
A: Yes, we are a legal website and we have very many customers from all over the world. We also have store on Amazon. You can refer to our customer reviews on the following websites:
https://www.facebook.com/BMbridal.de

 

Q : Where can you ship to?

A : We ship to all countries around the world. Please write down your exact address, which will help us ship your dress to you correctly and on time. There may be certain locations where we need additional information for shipping. If such a rare event would occur, we will contact you ASAP. (Order over 79.99 EUR is Free with Standard Postage)

shipping methods	Countries	shipping time	Cost
standard shipping	Germany, Austria, Switzerland, Netherlands, Sweden, Poland, Belgium, France, USA, Great Britain	12 to 18 days	9.99 EUR
	Other countries	15 to 20 days	29.99 EUR
Fast shipping	Germany, Austria, Switzerland, Netherlands, Sweden, Poland, Belgium, France, USA, Great Britain	7 to 14 days	19.99 EUR
	Other countries	10 to 15 days	39.99 EUR

Q:What payment options do you have

PayPal:

We accept payments in many different currencies.
If you do not have a PayPal account, you can pay either by credit/debit card or by direct debit (direct debit only applies to customers from Germany).
You can complete the payment via your PayPal account.

credit or debit card

We accept the following cards as payment for your orders:

Q : How to choose the size based on EU or US standard?

A : We offer Standard EU Size and Custom Measurements. You can choose the best one to make your dress. If you have worry about the size, we suggest you choose the Custom Size. Please get the professional measurements first and fill in the accurate measurements when you place an order.

Q: Do you have retail stores in my country?

A: All of our commerce is done online, and we do not have any bridal retail stores yet.

Q : What should I do if I want to make some changes to the dress, like add the lace or change the back style? Do I need to pay extra money?
A : It is no problem to make some alteration on the dress, and please tell us clearly where you want to alter. We offer free alteration for simple alteration, like adding the padding or adding the lace. We charge reasonable fee for some complicated alterations. After all, when we see your requirements, we will contact with you first.

Q : I forgot my password or username, I couldn't log in. What can I do now?

A : Please contact us through service@BMbridal.de

Q : How can I check my order status?

A : After you place your order and know the status of your dress, please log in to our website and click "My Order" to check it. If there is no new updated, you can email us via service@BMbridal.de and we will reply you within 24 hours.

 

Q : How can I choose the style if there are many styles in one picture? Like styles A, B, C, D in one picture for a bridesmaid dress?

A : If there are more than two styles on the website, especially for some bridesmaid dresses, you can note us the requests at "Order Remark" or send us email about it and the order number when you buy it. Then we will do it for you.

 

Q: How can I get a discount if I choose different sizes for a dress?
A : If you want to buy many same dresses but different sizes, you can choose all the dresses with the same size to get the discount. Please tell us the different sizes in "Order Remark" or email us the information and also the order number you get when you purchase. Then we will do it for you.

Q: If I order this dress in a standard size, can I return it if it doesn't fit? Or if I just don't like it?
A: If we send wrong or mismatched dress, you can return it within 14 days and we will take all responsibility and give you a top solution to your best satisfaction. Unfortunately, returns without reason are not accepted because every dress you order is made completely according to your specifications from the beginning and it does not come from the warehouse. Therefore, please measure your body accurately with the help of our size chart on the website. We offer the advice of size and color for your good use.

Q: Can I change the size and color of my dress after payment?
A: If you want to change the size or color within 24 hours after payment, please just contact us. We will check it and change it for you. If the time is over 24 hours, please also contact us. Our customer service will check whether it can be changed.

Q: Hello, how can I order multiple items?
A: To place the order for multiple items, you must follow the instructions below:
1. Register on our website;
2. Choose the color, size and add the item to the shopping cart;
3.Click “Continue Shopping” and add more items to your shopping cart;
4 . Checkout and pay for the clothes. Our website will help you with your order.

Q: What should I do if I want to make a bulk order?
A: We will provide you with personalized customer service for bulk wholesale orders and discuss shipping options fully. You can contact our customer service at service@BMbridal.de.

Tips for finding your favorite items
There are different types of product listings on our website. To find your preferred items, you can refer to the following search options:
1. You can type the keywords. Click the specific category to search for your favorite products, or select the price section.
2. Besides, you can shop according to the type of recommendations, best selling, price (high to low), price (low to high) or new items.
3. If some fabrics of your order dresses are out of stock (such as lace, beads, appliques, etc.), our sales staff will contact you for the details and help you find the alternative.